Refund and Return Policy

Faith Management Enterprises offers non-tangible irrevocable goods. The products purchased that are downloaded are NOT refundable. There are no cancellations of online orders that have been downloaded successfully.

However, there are cases when the refund can be issued:

Non-delivery of the product:

Due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to our Billing department in writing within 7 days from the order placing date. Otherwise the product will be considered received and downloaded;

Download and unzipping issues:

It may happen so that you are having problems while downloading the product or its unzipping. Claims regarding such issues must be submitted to our Support department within 48 hours. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund. Failure to receive assistance for downloading or unzipping within 3 days may result in a refund decline;

Product not-as-described:

Such issues should be reported to our Support Department within 48 hours from the date of purchase. Clear evidence must be provided, proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honored.